Ceciliah K Ongweny
595 Fort Drive,
Westampton, New Jersey 08060
Cell: (609) 284-8637
Summary of Qualifications:
· Banking customer advisor with over 5 years of progressively responsible experience working with a wide range of customers.
· Proficient in Microsoft Word, Office, Excel and basic Outlook.
· Skilled in Customer service, complaint-handling and, fraud detection that saved my past employers customer attrition and millions of shillings
· Demonstrated ability to motivate colleagues and achieve results through best practices and informal training
Working Experience:
Barclays Bank (K) Ltd. Nairobi, Kenya 2003-2009
Prestige Customer Advisor and Teller
· Delivered exceptional retail business performance through excellent customer servicing, lead generation and transactional processing by accepting and processing deposits, payments, cashing cheques and other transactions according to established proced
· Trained colleagues by reviewing and maintaining updated knowledge of company products, services and applicable regulations including Bank secrecy and Know Your Customer principles.
· Handled a heavy volume of customer inquiries, concerns and issues in a complaint-handling management system
· Initiated referral of new business through customer contact and use of customer relationship management system.
· Adhered to branch cash control and security requirements in control of cash and other controlled stationery/items and ensured NIL losses.
· Enhanced the company image through pro-active customer driven servicing of their needs to exceed customer expectations.
Simba Telecom Ltd. Nairobi, Kenya 2002-2003
· Involved in recruitment, selection, orientation and placement programs & employee advisory, guidance & counselling services
· Renewed Trade Licences and facilitating payments of rent & other services and also co-ordinated training and development programs
· Maintained and updated all employee’s records
· Liaised with Finance Department on Preparation of payroll and making remittances relating to PAYE, NSSF, and NHIF etc.
· Conducted employee appraisals and management of work schedule
· Prepared and managed leave and duty rota
· Administered employee advances, loans and reimbursements
· Handled employee grievances and disciplinary matters
· Managed, maintained and controlled all office supplies, utility facilities and other office equipment
· Facilitated and dispatched both Internal & External Correspondence
· Ensured neat office arrangement and cleanliness including Internal & External meetings, Seminars
· Organised travel and accommodation bookings for staff and others and handled industrial relations with the labour office
Simba Telecom Ltd. Nairobi, Kenya 2000- 2002
· Managed all the staff members assigned to that shop especially attendance and discipline.
· Over-saw the general shop operations including cleanliness, a professional look and set-up.
Education:
Kenya Institute of Management Nairobi, Kenya 2002
Diploma –Human Resource Management
Moi University, Maseno Campus Nairobi, Kenya 1999
Bachelor of Education Degree-Second Class Honours
Professional Background:
· Completed a Bachelor degree course in Education majoring in Geography and Swahili, including core areas:-
Statistics, Communication Skills, Research Methods, and Interpersonal Skills in Psychology, Philosophy and Sociology, among others.
· Completed a Diploma in Human Resource Management including:-
Human Resource Management 1 and 2, Labour Economics, Organisational Behaviour, Elements of Law, Research Methods, Financial Management, Computer applications in Human Resource Management, Public Relations Management, Industrial and Labour Laws, Strategic Human Resource Management, Practice of Human Resource Consultancy.