eHealth Records Manager, paper-to-digital conversion, data
Leader, Manager, Strategic Partner
· Steady, calming leader who organizes chaotic situations by communicating clear processes, values and measures in order to lower costs, increase efficiency, raise morale and retention, and provide outstanding customer outcomes.
· Passionate business partner who provides stability, leadership, and open communication that senior management has confidence in.
· Patient, listening communicator who builds solutions and relationships with customers by giving them clarity, personal hands-on action and personal follow-up to issues or questions.
· Collaborative, focused team player who brings clarity and consistency employees can rely on in order to best complete their jobs.
· Lean Six Sigma Green Belt trained and certified. All materials created for the project and the certification are available upon request.
Skills Highlights
ü Ability to Stabilize Work Environment and Learn on the Job: I bring stability to situations in all the jobs I have done (Goldman Sachs/DataBank/One-Stop). I work very well independently, being proactive, asking questions and finding solutions, based on business values that align with company goals. Senior managers demonstrate confidence in my ability to communicate to them and handle problems.
ü Outstanding Facilitation Skills: I have presented at Goldman Sachs information sessions, college information sessions, NJ “One-Stop” as Co–Chair of Job Development Committee, and for client sales opportunities at DataBank. I always receive outstanding feedback. Professional performance background in opera; very comfortable speaking in front of people.
ü Hands-on Leadership: I create team strength through collaboration, and I am not afraid to make decisions. I like to gather as much information as I can, but will not hesitate when a decision has to be made. Praised throughout my career for listening skills and an outcomes focus by clients, peers, employees and senior management.
ü Outstanding Training Skills: Trained those I managed with great, demonstrated success (Goldman, DataBank). Experienced at individual hands-on training. Worked with “welfare-to-work” and other employee levels. Excellent sense of training in a larger environment, of what is clear and what is not clear, and drawing out feedback and questions.
ü Mentoring: I have worked extensively with employees that need mentoring (Goldman Sachs, G5 Tech, DataBank). I have mentored both “welfare-to-work”-level AND more advanced employees to great success.
ü Dedicated Diversity Champion: Continually praised in reviews for being diversity champion (Goldman). Created a pilot program to train “welfare-to-work”-level employees through the Federal Apprenticeship program (DataBank).
ü Lean Six Sigma: Focused a mostly “welfare-to-work”, entry-level workforce on operational excellence through Lean processing mindset; the Motto is “First Time Perfect”. Currently working through onsite certification project with Master Black Belt.
ü MS Outlook, Excel, Access, PowerPoint
Chronological Employment History
DataBank IMX, Wash DC – Mid-Atlantic Region 11/2010 to 03/2011
Transition/Consultant
Transitioned client relationships, billing knowledge and project knowledge to new team.
DataBank IMX, Wash DC – Mid-Atlantic Region 09/2009 to 11/2010
Operations Manager
Responsible for all post-sales production and customer service, P/L, billing, vendors, people and facility management. Teamed with sales as needed during capture cycle. Met all customer satisfaction goals verified by auditor. Laid off with senior sales when company was sold to investment group.
databank IMX, Philadelphia, Phila/Metro NY Region 07/2005 to 12/2009
Operations Manager
Executed contraction of Philadelphia and NYC locations, and moved to new office in PA suburbs, integrating NY projects into remaining workforce. Lost NO customers when forced to move by senior management decision, with only 48 hours’ notice to clients. The reason consistently expressed by customers was because of their direct trust in me. Responsible for all standard duties. Created excellent outcomes through Lean “First Time Perfect” production mindset. Met all customer satisfaction goals confirmed by external auditor.
Imagemax (purchased by DataBank in 2005), Philadelphia, PA 06/2002 to 07/2005
Project Manager
Hired to lead new project, create processes, hire and train staff, manage vendor, oversee and lead on-going contract with third-party emergency department billing company, in 24-hour turn-around-time, 100% image capture and data accuracy SLA, processing in lock-box billing and front-end chart on-boarding processes. Achieved excellent outcomes as verified by high customer satisfaction
Imagemax (purchased by dataBank in 2005), Philadelphia, PA 11/2001 – 5/2002
Temporary worker
Temporary assignment with ImageMax team at client location in Marlton, NJ scanning images.
G5 technologies, CHERRY HILL, NJ 6/2000 – 6/2001
Director Human Resources
Created Employee Handbook, sourced and hired creative sales pros with proven pipeline, built benefits package with vendor, created offsite partner training with vendor, bought virtual training for compliance, conducted company-wide RIF (Reduction in Force) when second round “angel” funding failed.
GOLDMAN SACHS AND COMPANY, NEW YORK, NY 1997 - 2000
Recruiting Associate, Global Operations Division
Moved from Asset Management Division at invitation of Vice President of Administration to oversee all entry-level and experienced-hiring programs and administration. Co-led three committees in very collaborative environment and sat on three other firm-wide committees. Achieved largest percentage bonus given to administrative group and largest pay raise ever recorded. Administered global compensation review, created and facilitated information sessions for summer associates and analysts, established and maintained school relationships, extensive interviewing.
GOLDMAN SACHS AND COMPANY, NEW YORK, NY 1994 - 1997
Administration Analyst, Asset Management Division
Reorganized file system based on own initiative, asked to oversee seasonal visible proxy voting during contentious shareholder rights period, oversaw administrative functions of hiring for group.
SELF EMPLOYED, NYC, NY
Professional Opera Singer
Sang 80 operas in 5 languages, performing 400 times in US and Canada while based out of New York City. Sullivan study grant winner. Most visible performance venues were Carnegie Hall in New York, and Kennedy Center (Eisenhower Theatre) in Wash, D.C., and Metropolitan Opera Guild performances in New York City.
Education
Executive Education:
Strategic Human Resource Planning, University of Michigan, Executive Education, Ann Arbor, MI
Employee Relations, - Salary Administration, - Staffing, Cornell University, School of Industrial Labor Relations, Ithaca, NY
Professional Training:
Lean Six Sigma Green Belt certification project, AptoLean, LLC, Anchor House, Inc, www.anchorhousenj.org, in Trenton NJ
Lean Six Sigma Green Belt trained, AptoLean, L.L.C. Hamilton, NJ
Enterprise Content Management – practitioner certification, ECMp, AIIM (Assoc. for Info. and Image Management),
Managing Actions - Managing Projects, David Allen and Co., author of “Getting Things Done” (GTD)
Legal Aspects of Human Resources, American Management Association,
Corporate Training: Goldman Sachs and Co.
Effective Listening and Communication, - Influencing and Assertiveness Skills, - Basic Language Skills,
Developing and Writing Procedures, - Fundamental Interviewing Skills, - Advanced Interviewing Skills
College Education
Introduction to Information and Computer Science, - Introduction to Healthcare and Public Health,
Fundamentals Health IT Work Processes, - Health IT Systems
eHealth Records Certification, (a Federal HITECH program), Burlington County College, Pemberton, NJ (3.88 GPA, 4 of 6 courses completed, anticipated July 2012 graduation),
University of Cincinnati (College-Conservatory of Music, Operatic Performance, Deiterle Scholar), Cincinnati, Ohio