DEBORAH MASSALONE

49 Eastgate Lane

Willingboro, NJ  08046

Home:  609-871-3664                               Cell:  609-790-1581                 massalone_6@msn.com

EMPLOYMENT OBJECTIVE:  Facilities/Property Management

SUMMARY

Facilities Manager with over 15 years experience in customer services, operations and facilities management. Well organized with the ability to simultaneously manage multiple tasks and projects.   Expertise in supervising both internal staff and external vendors. Consistent record of success in completing projects on time; at or under budget. 

PROFFESIONAL EXPERIENCE

CTB/McGRAW-HILL                                      Delran, NJ 2002 – 2007

Manager, Regional Operations and Facilities

Managed the daily operation and maintenance of two buildings.  Supervised all projects and upgrades to the buildings and support systems.  Secured and collaborated with vendors for completion of projects.  Identified opportunities for cost savings while maintaining quality and material endurance.

· Managed, supervised and directed daily site activities related to buildings and grounds including: HVAC, plumbing, construction, food vending services, landscaping, locksmiths, waste management, secure destruction, electricians, local utilities, security systems, parking lot management, and janitorial.

· Supervised outside vendor bid process and selection..

· Projected, developed, monitored and controlled facility cost center annual budget.

· Oversaw all construction and remodeling projects.

· Facilitated over 10 internal and external moves.

· Coordinated voice and data adds/moves/changes.  Maintained spreadsheet of active lines.

· Served as Site Safety Director, Site Incident Manager for Crisis Management and OSHA Compliance Manager.

· Conducted new hire orientations.

· Supervised maintenance personnel and conducted annual performance appraisals.

· Implemented building security policies and procedures including guard supervision, alarm system monitoring, and security badge issuance.

Facilities Coordinator 2001 – 2002

· Supervised and directed daily site activities related to buildings and the grounds including: HVAC, plumbing, construction, food vending services, landscaping, locksmiths, waste management, secure destruction, electricians, local utilities, security systems, parking lot management, and janitorial.

· Implemented building security policies and procedures including guard supervision, alarm system monitoring and security badge issuance.

· Supervised voice and data adds/moves/changes.

DEBORAH MASSALONE

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UNISCORE, INCORPORATED                               Delran, NJ 1992 – 2001

Customer Service

Handled customer calls regarding Test Scoring Status of reports, receiving, shipping and billing.  Investigated customer concerns, documented calls and notated resolution. Assisted customers with instructions for packaging documents and fielded calls to Sales when required.

Receptionist

· Handled all incoming calls thru 6 line phone system.

· Managed the voice-mail system. 

· Performed clerical work for A/P and A/R.  Input and coded vouchers for payment. 

· Produced School District Summaries.

· Contacted vendors for service and repairs.

CERTIFICATIONS

OSHA-Reporting                                                                                                                        2002

TECHNICAL SKILLS

Visio, Word, Excel, PowerPoint, Outlook, IVIS and CCure800