Felicia Jamison

 

 

Summary of Qualifications:

Experienced Information Technology professional with over 10 years’ experience in financial services.  Provided multi-product data connectivity of both new and existing 401(k) participants.  Coordinated the migration for the Retirement Group move to PA and transfer 1000 users to the Sterling GIS/ Trans integration sweep 4.0 and presented the award for 2008 employee of the year.

 

Core Competencies:

Data Processing Staff Assistant Computer Operator

Dispatcher Help Desk Customer Service

Benefits Specialist Call Center Bookkeeper/A/R

Computer Proficiency:

Professional Microsoft Office Suite:  MSWORD, MSACCESS, EXCEL, POWERPOINT and OUTLOOK

Mainframe Emulator:  TSO, ISPF and ALFA VAX/VMS OPERATING SYSTEMS 7.1, 7.2

File Transfer Protocols:  FTP/PGP, VPN, WEB PORTAL and AS2

Professional Experience:

Job Development Committee                                                                                                  Westampton, NJ

Burlington County PSG                                                                                                              02/2011- Present

          

ACS                                                                                                                                              Cherry Hill, NJ

Benefit Specialist                                                                                                                      10/2010 - 11/2010 

          

·         Handled heavy volume of customer inquiries, concerns and issues.

·         Performed, track and log all transactions related to Human Resources and Benefit process.

 

Merrill Lynch and Co., Inc.                                                                                           Pennington, NJ Systems Analyst                                                                                                                                    12/2003 – 07/2008

 

·         Facilitated and organized the day-to-day process regarding conference calls and email correspondences.

·         Converted 300 modem clients to Connect: Enterprise within a month and received the on the spot award for the month.

·         Implemented new transmission set up with external clients to establish connectivity for FTP/PGP and VPN connectivity.

·         Identified and corrected any file format at risk in a timely resolution.

·         Recommended changes to improve customer service satisfaction.

·         Interfaced with various units within Merrill Lynch including internal stakeholders, external 401k and XSOP clients.

 

Merrill Lynch and Co., Inc.                                                                                                         Pennington, NJ

Data Processing Operator                                                                                                        02/2000 – 12/2003     

 

·         Provided multi-faceted support for Merrill Lynch client modem and tape transfers enabling receipt and processing of over 10 million client payroll records annually.

·         Performed 75 to 100 tape loads daily for incoming clients.

·         Troubleshot and resolved problems concerning computer software and data for external clients.

·         Run daily processing and upload cycles for all inbound payroll data from clients.

·         Created, tested and enabled new client ID’s.

 

 

Merrill Lynch and Co., Inc.                                                                                                           Somerset, NJ

Fulfillment Coordinator                                                                                                            09/1997 – 02/2000

 

·         Delegated and managed workload for the team.

·         Trained new employees and served as a mentor.

·         Coordinated mailing jobs with internal and external vendors.

·         Processed all requests for detail and duplicate quarterly statements mailed to clients.

·         Provided statistical reporting on PIN number volume, resulting significant cost savings Merrill Lynch.

 

 

 

Education:

 

Burlington County College                                                                                                       Pemberton, NJ

Associate of Science – Accounting                                                                                               05/2010

 

 

The Chubb Institute                                                                                                                 North Brunswick, NJ

Computer Technical Support                                                                                                       08/2000

Diploma