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Knowledge of principles and procedures for providing customer and
personal services. This includes customer needs assessment, meeting quality
standards for services, and evaluation of customer satisfaction.
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Provided extensive administrative and secretarial duties supporting the
litigation department, involving product liability, insurance defense and
intellectual property litigation.
· Assisted
senior IP associate in managing trademark portfolio which required intense
attention to detail.
· Prepared and
processed legal documents and papers, such as summonses, subpoenas,
complaints, appeals, motions, and pretrial agreements.
· Mailed, faxed,
or arranged for delivery of legal correspondence to clients, witnesses, and
court officials.
· Organized and
maintained law libraries, documents, and case files.
· Assist
attorneys in collecting information such as employment, medical, and other
records.
· Completed
various forms, such as accident reports, trial and courtroom requests, and
applications for clients.
· Prepared and
distributed invoices to bill clients or pay account expenses.
· Composed and
distributed inter-departmental memorandums (e-mail, documentary and voice)
ensuring timely delivery and receipt of important information while at the
time maintaining confidentiality.
· Prepared trial
binders, various pre-trial filings and assisted with client and expert
witness trial preparation.
· Coordinated
travel arrangements and kept complete calendar of activities and meetings.
· Entered,
transcribed, recorded, stored, or maintained information in written or
electronic/magnetic form.
· Communicated with people outside the organization, representing the
organization to customers, the public, government, and other external
sources. This information can be exchanged in person, in writing, or by
telephone or e-mail.
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