Lonz Fazzie

5 Daylily Drive

Mt. Laurel, NJ, 08054

Home: 856-439-0911

Cell: 609-458-9353

Summary of Qualifications:

Retail management executive offering extensive retail management and leadership including multi-unit experience. Skilled in analyzing profit and loss statements, executing

of business plans, reducing cost and building customer relationships. Have strong process and system management skills. Possess excellent leadership and financial literacy skills.

Core Competencies:

Building Customer Relationships High Impact Sales Presentations
Financial Literacy Coaching

Customer Needs Assessment Process Management

Experience:

Census Bureau, Philadelphia, Pa 2009-2010

Assistant Crew Leader

Supervised enumerators in Burlington County
Coordinated workforce schedules to maximize effectiveness
Reviewed and approved documents prior to submission to Trenton
Followed up on difficult customers through home visits

Sears Holding Corporation 1993-2008

Store Manager

Developed customer relations through an effective lead follow up and thank you program. Increased sales from twenty three million to thirty million.
Achieved the designation of the number one store in the north central region in 2005 for the best profit and loss performance out of 115 regional stores.
Recognized as top performing store in customer satisfaction from 2004 to 2006.
Conducted training seminars for all store and district associates.

Sears Holding Corporation 1992-1993

Operations Manager- Home Office:

· Developed store operation procedures for accepting third party credit cards in all retail stores in 1993.

· Reconstructed and consolidated retail store activities by eliminating and streamlining store processes. Reduced cost with annual saving of six million dollars.

· Developed store operations manual for 100 retail stores closing in 1993.

Education:

Rutgers University, Camden, NJ

Bachelors of Arts Degree

Board Member, NJ Retail Merchants Association, Burlington County Institute of Technology Foundation