Nona J. Luce 524A Willow Turn Mount Laurel, NJ  08054 Phone:  856.778.1942 E-Mail: Nonajean321@comcast.net

Summary of Qualifications

Experience with design, administration, training, negotiation and implementation in all facets and functionalities of office management and marketing support.  Self-motivated, conscientious individual with excellent written and verbal skills. Able to work independently and as part of a team. Proven leadership qualities. Can motivate and supervise. Strong organizational and problem-solving capabilities.

Professional Skills

Management

i  Manage from 6 to 8 administrative professionals

i  Conduct monthly motivational management / strategy sessions to introduce new employees to office policies and the services provided by the administrative staff

i  Organize and conduct in-house training of property, casualty and employee benefits insurance professionals on the overall operation of employee benefits related software

Customer Support

i  Design, maintain and champion a specialized website where employees can access their personal and private company provided employee benefits

i  Act as liaison between clients, insurance carriers, and other third party vendors

i  Develop templates for detailed proposals, both written and visual, in conjunction with account managers and producers

i  Develop individual client communication materials, benefit summaries, brochures, payroll stuffers, ID cards, flyers and weekly online newsletters

i  Onsite expert responsible for training and maintenance of database used by in-house employee benefits and property and casualty staff

i  Identify and execute marketing opportunities with benefit consultants, including all lines of coverage

i  Create a New Employee Welcome Packet containing office procedures and services, seating chart, office directory and a list of local merchants

 

Project Administrator

i  Coordinated and hosted a national information-processing seminar for company-wide supervisors and managers of graphic departments within the United States

i  Created a monthly employee newsletters focused on employee related news and events

i  Pioneered the design, staffing and implementation of word processing/graphic and publishing centers for Aon Risk Services offices in Hartford, CT and Philadelphia, PA identifying and meeting user needs

Skills

i  Proficient in all aspects of Microsoft Office applications

i  Excellent written and verbal communication

i  Highly organized with attention to detail

i  Effectively multi-task and prioritize workload

i  Dedicated in providing clients with exceptional service

i  Works well in both a team environment and independently

i  Dedicated to professionalism, highly motivated toward goal achievement and thrives in a dynamic and challenging environment

Work History

2008-2009 |   Communications Support Specialist, Assistant Vice President, Conner Strong Companies, Cherry Hill, NJ (formerly Commerce Insurance Services)

2000-2008 |   Marketing Support Manager, Assistant Vice President, Commerce Insurance Services, Cherry Hill, NJ

1980-2000 |   Manager of Graphics & Publishing, Assistant Vice President, Aon Risk Services, Hartford, CT and Philadelphia, PA

1974-1980 |   Word Processing Manager, State of Connecticut, Public Utilities Control Authority, Hartford, CT

Education

Burlington County College

Manchester Community College

i  Over 10 years experience in marketing

i  High School Diploma, concentration in Art, Business and Accounting practices

Memberships and Affiliations

i  President, Board of Directors, Gatewood Park Manor Condominium Association,
(1 year as president and 5 years on the board of directors)

i  Social Activities Chairman, Fall Line Ski Club ( 2 years)

i  Secretary, Fall Line Ski Club, Cherry Hill, New Jersey (10 years)

i  Winter Trip Chairman, Fall Line Ski Club, Cherry Hill, New Jersey (2 years)

i  Jewels for Joni, Original Founding Member raising funds and awareness for Ovarian Cancer (founded in 2010)

·         Fund Raising Committee Member, March of Dimes (5 years)

References

Patricia Shipley ~ 267.525.5262
Patricia Dilkes ~ 856.354.6060
Jeanne Hynes ~ 609.828.1347