THERESA HUBBELL
8 Hough Street
Pemberton, NJ 08068
609-894-8389 – Home
609-724-6171 – Cell
OBJECTIVE
To obtain a Customer Support or Sales Administrative position that will enable me to employ my knowledge and past experience in building customer relationships and problem resolution as well as sales team support.
QUALIFICATIONS
· Administrative professional with over 15 years experience in private industry as well as government agencies.
· Proficient in all aspects of office technology including Microsoft Word, Excel, and Power Point.
· Self-starter with demonstrated ability to prioritize tasks and work independently.
PROFESSIONAL EXPERIENCE
Cisco Systems, Moorestown, NJ
Field Sales Relationship Manager 2006 - 2009
Provided excellent customer service and maintained strong professional relationships with customers and Sales Teams.
· Interacted with customer and numerous departments to manage the order life cycle from creation through delivery to ensure accurate pricing, terms of sales, lead-times.
· Investigated and resolved all order-related issues; verified discounts, promotional orders, payment terms, etc.
· Supplied promise dates, ship dates and delivery information to customer.
· Processed expedites, merchandise returns, trade-in orders, tracked and notified customer of credits.
· Provided web-based and on-site training to customers on proper procedures in submitting purchase orders.
Cisco Systems, Moorestown, NJ
Sales Administrator 1995 - 2006
Provided sales administrative support to Regional Managers and Sales Teams.
· Communicated regularly with management and sales dedicated to Cisco’s largest customer.
· Scheduled and organized meetings, travel, and department activities. Arranged catering, hotel rooms, prepared meeting agendas and presentations for team.
· Responsible for managing daily office operations including scheduling conference calls, tracking inventory, keeping detailed records and files.
· Answered phone calls and directed callers to appropriate party or department. Greeted visitors, customers, and vendors.
· Provided exceptional level of customer service and responded to high volume of emails and phone calls.
· Tracked, monitored, and compiled reports for weekly, monthly, annual booking/revenue numbers.
· Key contact for customer for questions/issues on their orders.
EDUCATION & PROFESSIONAL DEVELOPMENT
South Jersey Career Center – MS Applications – Certificate of Completion June 2010
Advanced Excel – Fred Pryor Seminar November 2009
Cisco Customer Service Process Training August 2007
Burlington County College Some Coursework Completed
Pemberton Township High School Diploma