THURLOW A. PRUYNE

433 Parkview Drive

Mt. Holly, NJ 08060

(609) 267-4731

QUALIFICATIONS:  Twenty-six years of diversified experience in positions with extensive public contact  ·  Emphasis in customer service  ·  Middle management and supervisory experience  ·  Set organizational goals  ·  Supervision of union and nonunion personnel  ·  Extensive researching of information  ·  Recruit, interview, hire, train, and evaluate personnel  ·  Conflict resolution  ·  Site administration  ·  Inventory management  ·  Problem solving  ·  Extensive report generation  ·  Known among my peers and employers for my organizational skills and ability to handle multiple projects  ·

Sales and sales support  ·  Sales planning and forecasting  ·  Liaison between sales and factory  ·  Marketing via trade shows, telephone, and presentations at events  ·  Conduct presentations  ·  Developed staff incentive programs  ·  Territory management  ·

·  Developed a customer response program designed to monitor customer satisfaction and target areas of complaints 

·   Created a system to enhance the ability of customer service staff to respond appropriately to telephone inquiries or problems 

·   Strong leadership and training skills.  Developed training plans for customer for regional and in-house service representatives.  Trained personnel in job duties, customer relations, and corporate protocol. Retired Air Force Lieutenant Colonel.

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EXPERIENCE:           HENKELS & MCCOY                                                        BURLINGTON, NJ

                                    A construction company.

Administrative Specialist                                       2006 to Present

                                    GLOBAL PROTECTION                                                           MARLTON, NJ

                                    Sold protective gear and defensive weaponry and equipment.

Customer Service Manager                                         2004 to 2006

                                    MUTUAL INDUSTRIES                                                  PHILADELPHIA, PA

                                    Sold construction signage and protective barriers.

Supervisor, Customer Service/

                             Inside Sales Representative                                        2003 to 2004

                                    ELECTRIC MOBILITY                                                                SEWELL, NJ

                                    Corporate headquarters.  A manufacturer of vehicles for the handicapped.

Manager, Customer Service                                        2001 to 2003

                                    SIEMENS ENERGY & AUTOMATION

                                    CORPORATION                         FT. WASHINGTON, PA/MOORESTOWN, NJ

                                    Eastern U.S. Regional headquarters.  Manufacturer of electrical components.

Sales Representative                                                  1997 to 2001

                             Regional Customer Service Manager                            1990 to 1997

                                    HEINZ PET PRODUCTS                                                             TAYLOR, PA

                                    A national pet food distribution center.

Regional Customer Service Manager                            1988 to 1990

                                    CAMPBELL SOUP COMPANY                                                   CAMDEN, NJ

                                    Corporate headquarters.  A food manufacturer.

National Customer Service Manager                            1981 to 1988

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EDUCATION:            CENTRAL MICHIGAN UNIVERSITY                              MT. PLEASANT, MA

                                    Off-campus studies.

Master of Arts Degree (MA)                                                   1975

Concentration: Management and Supervision                                                   

                                    DAVIS & ELKINS COLLEGE                                                      ELKINS, WV

Bachelor of Science Degree: Biology                                        1973

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References available upon request